Privacy Policy

Effective Date: March 3, 2025

Lakewood Roofing ("we", "our", "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and share your personal information, including how we handle SMS consent, in compliance with industry standards and applicable regulations. By using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information that you provide to us when you interact with our website, contact us, or request services. This includes:

• Personal Identification Information: Name, phone number, email address, mailing address, etc.
• Usage Data: Information about how you use our website or interact with our services.
• Communication Data: Information we gather when you contact us or request assistance, including SMS messages if you opt-in to receive text communications.

2. How We Collect Information

• Website Forms: We collect information through forms on our website, including opt-ins for SMS communication. When you submit information via our website, you may provide us with your name, phone number, email, or other relevant details.
• SMS Consent: If you opt-in to receive SMS communications, we collect and store your phone number, with consent. SMS consent is voluntary, and you are not required to opt-in to use our website or services.
• Verbal Consent: If we obtain SMS consent verbally (e.g., by phone or in-person), the same disclosures apply as outlined in this policy.

3. Use of Information

We use your personal information for the following purposes:

• To provide our services: Process requests, send updates regarding our roofing services, and communicate appointment reminders.
• To send SMS messages: If you consent to receive SMS communications, we will use your phone number to send text messages related to our services. These may include customer care notifications, updates, and other relevant information.
• To improve customer experience: To enhance our services and communication based on your preferences and feedback.

4. SMS Consent and Communication

If you consent to receive SMS messages from Lakewood Roofing, please be aware of the following terms:

SMS Consent Language:

By providing your phone number on our ‘Request a Free Inspection’ form or the ‘Contact Us’ form on our website form, you consent to receive SMS messages from Lakewood Roofing. You can opt-out at any time by replying STOP to any text message you receive. For support, reply HELP. Message & data rates may apply. Messaging frequency may vary. 

SMS Opt-In Process:

• Checkbox: The checkbox for SMS consent on our website is unchecked by default and not a required field.
• Phone Number Field: You must enter a valid phone number to receive SMS communications.
• Consent: You must explicitly opt-in to receive SMS communications by checking the checkbox. You may opt-out at any time by replying STOP to any SMS.

Opt-In Confirmation Message:

Thank you for opting into SMS messages from Lakewood Roofing. For help, reply HELP. To opt-out at any time, reply STOP. Message and data rates may apply. Messaging frequency may vary.

Help Message:

Thank you for contacting Lakewood Roofing. We will be in touch with you soon to assist you. For immediate assistance, please visit our website LakewoodRoofingWA.com, or call us at 253-533-3896, or email us at info@lakewoodroof.com.

Opt-Out/Stop Message:

Thank you for opting out of SMS messages from Lakewood Roofing. To opt back in at any time, reply START. You will receive no further messages.

5. Sharing of Personal Information

We do not share your personal information, including phone numbers, with third parties or affiliates for marketing purposes. Your data is used solely for the purposes stated in this Privacy Policy.

6. Terms and Conditions of SMS Communication

If you have consented to receive text messages from Lakewood Roofing, you may receive SMS messages related to our services, such as updates regarding appointments, service status, or customer care notifications. Messaging frequency may vary. Message and data rates may apply.

• You can opt-out at any time by texting STOP.
• For assistance, text HELP or call us at 253-533-3896.

7. How to Opt-Out or Get Support

• Opt-Out: If you no longer wish to receive SMS communications, reply STOP to any message you receive from us. You will no longer receive further messages unless you opt back in.
• Help: To request support, reply HELP, or contact us via our customer service options listed below:
• Website: LakewoodRoofingWA.com
• Email: info@lakewoodroof.com
• Phone: 253-533-3896

8. Access to Privacy Policy

This Privacy Policy is easily accessible to the public on our website. You can view it at any time by visiting the https://www.lakewoodroofingwa.com/privacy-policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and the "Effective Date" at the top will be updated. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your personal information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

• Email: info@lakewoodroof.com
• Phone: 253-533-3896
• Website: LakewoodRoofingWA.com

This Privacy Policy is intended to ensure compliance with SMS regulations and industry standards to protect your privacy while ensuring that your data is handled responsibly.